IPI

Secure Networks

As a valued customer of IPI, we would like you to tell us how well you think we are doing.

To assist us in maintaining the highest standards of service, we would be grateful if you would complete this Customer Survey.

This will provide IPI with valuable information regarding the technologies we support on your behalf - and how well we are supporting them.

In addition to this, we would like to find out a little more about future technology plans for your organisation. This helps us monitor trends within the networking industry and provide relevant services and advice for you in the future.

Grading

Please grade us on a scale of 1-5 with 1 being excellent and 5 being unacceptable.


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Step 1 - General Information





(turnover / employees)



(eg MPLS, Private Circuits, Frame Relay)

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Step 2 - Account Management

How accessible is your account manager?

When needed how helpful is he/she?
How well do you feel you are kept up to date with developments of IPI services?

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Step 3 - IPI Helpdesk Calls

When making calls to the IPI helpdesk: Are your calls answered quickly and efficiently?

Do you recieve a call reference?

How well do the helpdesk keep you updated about your calls?

If/when your call gets passed through to an engineer, how knowledgeable are the engineers in defining the problem?

Once the problems are defined, how satisfactory is an outcome generally reached?
Do you have access to IPI Trax or IPI View?

If yes, how beneficial do you find it?



How would you rate the service offered by the helpdesk?

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Step 4 - IPI Engineer's Visit

On fault visits: How satisfied have you been with the IPI engineereing team? Punctuality

Appearance and attitude

Preperation

Keeping you informed on site
Knowledge

Condition of site after leaving

In general, how satisfied are you with how IPI engineers have resolved your fault calls?


Form

Step 5 - Your Company

Which of the following points represents a technology that would be relevant to your organisation over the next 12 months - please tick any that apply:











Would you or any member of your team be interested in free technology training days in emerging WAN technologies and/or vendor technologies?

If you have any queries regarding the questionnaire or any other aspect of IPI's services please contact us on 0870 160 3537
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