Support and Management
Many organisations simply do not have the global manpower, time, resources nor budget to manage a pan-UK or global network - with all the responsibilities, pressures and planning that this entails.
Therefore - most of our customers ask us to do it for them. We are structured to be one of the most responsive, deliverable support organisations in the UK:
- We have a dedicated helpdesk manned 24/7/365 for any network fault call.
- This helpdesk is manned by 1st and 2nd line technical staff – not recorded messages.
- Our helpdesk staff actually solve over 70% of faults without the need to visit customer site – saving valuable time.
- Our pan-UK team of engineers and global engineering partner, provide a range of support options up to 24/7/365.
- We are one of the only organisations in the UK who can promise to be on any site in the mainland UK within 2 hours of a fault call issue being identified. Global service levels differ on country.
- Our distributed stock holding locations mean that we will have the correct part, with the correct engineer, at the correct site – every time.
- Complex network monitoring software, with trend based reporting means that we will know of a fault before our customers – and sometimes before it has even occurred.
Uniquely, IPI can tailor the management of your network to each and every customer’s requirement, further expanding the “bespoke network” philosophy. If your organisation needs a little bit of support in office hours – fine. If you need 24x7x365 fully managed cover with a 2 hour on site response anywhere in the UK – fine.
If you would like a competitive maintenance quotation or simply to learn more about IPI Support Services please click here.