Efficient, methodical and effective Project Management is one of the keys to IPI’s success. In any large network project, there is a myriad of information and dependencies to effectively manage in order to deliver the solution on time. Carrier installations, hardware delivery, pre-configurations, change management, on site staffing; the list is endless and often fluid.

The IPI Project Management Team has repeatedly won praise from customers for the efficient, organised and controlled way they have delivered even the largest of projects. IPI project management means defined lines of responsibility are drawn; if we manage a solution then the buck stops with us. IPI takes complete responsibility to ensure a working solution from start to finish, irrespective of carriers, technology or manufacturer.

Strict customer signoff procedures allied to a customer focused approach means that IPI engineers do not leave any site until a solution is working to our customers’ satisfaction.

Support and Management

All IPI solutions are monitored 24x7x365 by some of the most advanced network and appliance monitoring solutions available to date. We work on the basis that our customer’s expectation is that IPI will be aware of network related issues and working towards a resolution before reporting back to them about progress made.

This high level of proactive support means the balance is in favor of outbound communications to our customers from our Network Operations Centre providing regular and appropriate levels of information.

IPI has structured itself to be one of the most responsive support organisations for managed solutions in the UK. Here are some of ways we back up this belief:

• We have a dedicated Network Operations Centre manned 24/7/365 for any network fault call
  
  
• This Network Operations Centre is manned by 1st and 2nd line technical staff
  
  
• We solve over 70% of faults without the need to visit customer site – saving our customers valuable time
  
  
• Complex network monitoring software, with trend based reporting means that we will know of a fault before our customers – and sometimes before it has even occurred
  
  
• A pan-UK team of engineers and a global engineering partner provide a range of support options up to 24/7/365
  
  
• Distributed stock holding locations mean that we will have the correct part, with the correct engineer, at the correct site every time

Whilst every customer can benefit from our robust support infrastructure IPI can tailor the management of your network to each and every requirement, further expanding the “bespoke network” philosophy. This means our customers get the right solution with the right support to underpin and improve their business operations.